The ITAD difference

ITAD’s approach to developing technical information is based on three core pillars:
We look at the bigger picture to make sure every piece of content is viable, effective and relevant to your users.
Our approach identifies and works with your compliance needs to maximise productivity and minimise your risk because nothing is done in isolation. We consider every aspect of what you need, from exactly how your people will use the information, to how it will be managed and updated.
We’re proudly persistent, driven to achieve an exceptional level of accuracy and quality to meet your compliance needs.
Our extensive experience in defence means we understand the importance of accuracy. And we also understand the potential ramifications of compliance gaps. We apply the highest standards of quality and integrity to all our technical communication.
We work closely with you to understand your business, processes and industry so that we can customise the optimal solutions.
We don’t provide off-the-shelf content packages. We consult with you, digging deeper to identify your exact information and support needs, so that the content we develop is completely aligned with your purpose.

Proven experience across multiple industries

ITAD works with leading national and international clients in the defence, mining, explosives, engineering, government, manufacturing, technology and material processing industries. We develop customised technical and business information that saves you time, effort and money.

Across all of our services, our goal is to equip your organisation with high-quality technical information that’s user-specific, sustainably supported and integrated with your existing systems. Our comprehensive approach is the difference that makes your business productive, and gives you complete confidence you’re compliant now, and into the future.


Our exceptional planning, oversight and attention to detail gives you a completely integrated logistics support system that drives efficiency and productivity.
Easy to understand, logical and process-based, our manuals and procedures are fit-for-purpose and tailored for your specific users.
We focus on consultation and integration so that your compliance documentation is watertight, workable and simple to implement and use.
From records management to developing policies or review processes, our suite of business systems support services is integrated, functional and customised.
Because we gain an in-depth understanding of your organisation, industry and people, our training content is more user-focused and integrated.
We complete a detailed consultation process and consider every aspect of your business needs to deliver compliance-based CEMS that works for you.

The ITAD Team

ITAD is led by highly experienced Technical Communicator, Dave Newdick. Dave’s 22-year career as an Avionics Technician in the Air Force included roles as a Logistics Engineer, Spares Assessor and Technical Manual Writer. His knowledge and skill set gives him a unique ability to develop technical and business content that’s accurate, compliant and integrated with your existing systems.