Logistics Support

When it comes to logistics support, precision is everything.

We help drive your efficiency and productivity.

Our approach to logistics support is all about exceptional planning, oversight and attention to detail.

INTEGRATED AND OPTIMISED LOGISTICS SUPPORT SYSTEMS

Whatever your industry, whatever your business, we’ve got the skills and experience to deliver successful logistics support solutions. We’ve worked with a broad range of clients, including defence contractors, national and international companies, mining organisations and major manufacturing firms.
Technical Documentation
A full range of technical documentation developed to meet the most stringent defence or open compliance standards.
  • Tailored to your required level of detail
  • Defence standards, including DEF(AUST)5629B and S1000D
  • Written for the user
  • Written in plain English
Single Sourcing
Information that’s written once and used many times. Updating the original source means all linked content can be updated across all related formats, saving time and money.
  • Reduces the time for content updates
  • Provides organisational-wide accuracy and synergy
  • Reduces the risk of compliance breaches
  • Saves valuable time and money
Configuration Management
Our configuration management processes identify form, fit and function to manage like-for-like items and components.
  • Improves parts identification, management and tracking
  • Minimises the risk of selecting or using incorrect parts
  • Simplifies support documentation and reuse of existing parts
Spares Support
Detailed planning, documentation and support for your spare parts inventory so every component is ready and available - exactly when you need it.
  • Comprehensive parts catalogues and lists
  • Optimises the productivity of your equipment and assets
  • Aligns with configuration management to identify the right part for the right equipment
Maintenance Support
We’ll work with you to identify, plan and document an integrated maintenance program to protect and extend the life of your assets
  • A program of staggered servicing ensures the right assets are available
  • Preventative maintenance programs minimise unforeseen asset failure
  • Helps ensure your production capacity is maintained at the optimal level

If you’d like to find out more about our logistics support services, our consultative approach and our proven experience, please get in touch.

Contact Us

“We needed a Business Continuity Plan very quickly to meet Government and company requirements. ITAD provided valuable help and suggestions to meet the deadline, align with needs, and reduce ongoing support and maintenance.“

Health and Safety Manager
Global mining and metals company

“We needed to develop technical manuals to support our products, especially to meet our military customer needs.
ITAD could provide advice and support to meet all our needs, including specialised defence format and content, and to our varying timeframes.”

Defence Project Manager
Defence industry manufacturer

“We had a large and complicated manual, written over 20 years ago, that was core to our business. We struggled with updates and trying to make it fit with the changes to our business. With support from ITAD, we divided the content into logical and modular documents to better suit our needs. Now we have good working level content which is easy to use and keep current.”

Asset Manager
global ASX 100 Company

FAQ

Can I buy an off-the-shelf content package?

We don’t provide off-the-shelf content because every business is different. If your content doesn’t fit your business, it simply won’t be used. We collaborate closely with you to identify your specific needs so that your technical content is viable, relevant and adhered to by your people.

If it’s customised, does this mean your service costs more?

Our tailored approach actually saves businesses money and time, and reduces potentially costly risks. Because we consult closely with you, we develop only what you need, and we work with your existing resources as much as possible.

Why can’t we handle technical communication internally?

Your people are the subject matter experts. We specialise in asking the right questions to draw out salient information before converting it to high-quality content that meets your specific needs. We have the knowledge, skills and experience to develop technical communication in the most accurate, streamlined and efficient way. Your experts then review and approve the final content.

How can you write for my industry if you don’t work in my industry?

Our technical communication processes and methodologies are transferrable across industries. Using the technical and industry knowledge gleaned from your identified subject matter experts, we work closely with you throughout the entire process using a planned process to develop, review and approve all content.

Can you help us if we just need a single document?

Yes, we can develop technical content from a single document right through to a complete system. We specialise in ensuring that each document is integrated with your existing systems and processes.

Do you just supply written content?

We supplement our written content with high-quality visual support wherever appropriate. Our graphically enhanced images and illustrations are integrated within the documentation to optimise user understanding.

Everything starts and ends with consultation

Every client’s content needs are different, and that’s why we look at the whole picture instead of a single piece of information or a single procedure. Through our close consultation process we can help identify any gaps that may impede the viability and use of the information. We can also help with:

  • Business analysis
  • Needs analysis
  • Project management
  • Change management