Written in Plain English for real people.
Fit for your purpose, fit for your users.
We make sure your manuals and procedures are easy to read, easy to understand and most importantly, easy to follow.


Legislation across Australia is being rewritten into Plain English so that everyone can understand it. ITAD uses this same process to convert technical information into content that makes sense for the target reader. We also integrate high-quality graphically enhanced visuals wherever appropriate to help user understanding.
Our approach to operator manuals gives your users exactly the information they need to know, in the right order and to the right level of technical detail.
  • Focused on the safety of the operator
  • Tailored to the specific user
  • Process- or task-based with logical structure
  • Integrated with planning and support systems
Our consultative process enables us to develop maintenance manuals written in the appropriate language and technical level to suit your users and systems.
  • Effective written support to help your team maintain your plant and equipment
  • Preventative maintenance manuals and repair manuals
  • Fit-for-purpose and user-focused
  • Easy to understand
Bespoke training manuals and procedures that are integrated with your existing systems and documentation to enable effective and consistent use by your team.
  • Needs-based training analysis to identify what’s required
  • Single sourcing where possible to enable controlled updates and reduce time and cost
  • Tailored for the specific user
  • Written in Plain English
ITAD produces content, in all formats, developed from compliance information. We’re experienced in developing content for clients with a multi-state footprint to align and simplify processes, drive efficiency and meet compliance.
  • Standardised for all your areas of operation
  • Helps your team identify and maintain compliance wherever they are located
  • Simplifies processes and systems to one standard system
  • Compliance changes, including legislation updates, that trigger content reviews to maintain compliance
Information that’s written once and used many times. Updating the original source means all linked content can be updated across all related formats, saving time and money.
  • Reduces the time for content updates
  • Provides organisational-wide accuracy and synergy
  • Reduces the risk of compliance breaches
  • Saves valuable time and money
Tailored and integrated support to review and update your technical communication so that it remains compliant across all formats, processes and systems.
  • Regular compliance reviews
  • Updating content following an incident, or to address compliance changes
  • Developing additional content if required
  • Integrated approach means no update is developed in isolation

If you’d like to find out more about our manuals and procedures services, our consultative approach and our proven experience, please get in touch.


Can I buy an off-the-shelf content package?

We don’t provide off-the-shelf content because every business is different. If your content doesn’t fit your business, it simply won’t be used. We collaborate closely with you to identify your specific needs so that your technical content is viable, relevant and adhered to by your people.

If it’s customised, does this mean your service costs more?

Our tailored approach actually saves businesses money and time, and reduces potentially costly risks. Because we consult closely with you, we develop only what you need, and we work with your existing resources as much as possible.

Why can’t we handle technical communication internally?

Your people are the subject matter experts. We specialise in asking the right questions to draw out salient information before converting it to high-quality content that meets your specific needs. We have the knowledge, skills and experience to develop technical communication in the most accurate, streamlined and efficient way. Your experts then review and approve the final content.

How can you write for my industry if you don’t work in my industry?

Our technical communication processes and methodologies are transferrable across industries. Using the technical and industry knowledge gleaned from your identified subject matter experts, we work closely with you throughout the entire process using a planned process to develop, review and approve all content.

Can you help us if we just need a single document?

Yes, we can develop technical content from a single document right through to a complete system. We specialise in ensuring that each document is integrated with your existing systems and processes.

Do you just supply written content?

We supplement our written content with high-quality visual support wherever appropriate. Our graphically enhanced images and illustrations are integrated within the documentation to optimise user understanding.

Everything starts and ends with consultation

Every client’s content needs are different, and that’s why we look at the whole picture instead of a single piece of information or a single procedure. Through our close consultation process we can help identify any gaps that may impede the viability and use of the information. We can also help with:

  • Business analysis
  • Needs analysis
  • Project management
  • Change management